Classes at the Craft Room are currently running with restrictions due to coronavirus as described below. Please have a read through and if you have any questions feel free to contact me.
Safety Policy Regarding Covid-19
Cancellations due to sickness or quarantine
If you feel at all unwell please do not come to class – even if it’s a last minute thing and you think it’s “just a cold”, please let’s just be safe! If you have been in close contact with someone who tests positive, the same applies – please do not come to class.
You can let me know by filling the contact form here or via Facebook messenger on the Craft Room facebook page. You can also just hit reply on your registration confirmation email.
Even if you cannot get hold of me in time I would rather you not show up than to show up sick!
No charges will apply for cancellations caused by sickness, even if you cancel on the day.
You will be able to choose to reschedule, or to get a full refund.
If you want to cancel because you changed your mind or are worried about coronavirus, please have a read through of the safety measures first. If you still want to cancel then the normal cancellation rules apply (see below).
If I need to cancel the class
If I should become ill, or the authorities issue rules that mean I have to close, the class will be cancelled by me – please make sure you have provided a valid email address during registration so that I can contact you in this case.
Keeping distance / mask wearing
Masks are mandatory for everyone at the Craft Room. You do not currently need to provide a covid certificate but for your information I (Lisa, teacher of all the classes) am fully vaccinated.
For the purpose of contact tracing I need to keep your details for a minimum of 14 days after you come to class. If you registered online no further information will be needed, however if you registered by other means I will need to have your name, address and phone number. This information will only be used for the purpose of informing you of Covid infections.
At the moment there are no group classes running but 1:1 classes can still be booked.
I am still not running children’s parties at this point in time.
If you want to come to a class together with someone who is already your close contact (e.g. family member) please contact me – this might be possible.
Hand washing / greetings
The Craft Room has a sink in both of our rooms, if you wish to wash your hands at any point during the class.
We will not shake hands (or hug!) on arrival or leaving the class – but please understand that you are very welcome in the class!
General Terms and Conditions
See the class details for details on how to book – it is a different process depending if you book a group class or a 1:1 private class (where you have to also choose the date and time).
If you have any issues with booking or paying then please drop me a message here.
Cancellations and refunds
See the terms above for sickness and quarantine related cancellations.
In addition the following applies to other types of cancellations.
If you need to cancel a registration a refund will be given up to 1 week before the class date.
After that time we do not issue refunds. You can organise a replacement by transferring your place to someone else, but this is up to you to organise.
In some special circumstances we can offer you a re-schedule or credit for another class.
To cancel a class or for further information, contact me here.
Check the class description to see what materials are provided or if you need to bring something – if you need help with what to buy just drop me an email here.
What to wear?
Some of our classes are messy! Especially things involving glue, pens and dyes. We recommend that you wear something old that you don’t mind getting dirty. If you need any special protective materials e.g. gloves for dying or a face mask for drilling then we will normally provide these – but please read the class instructions for details. The Craft Room is not liable for accidental damage to clothing or belongings.
Damage to the Craft Room or our equipment
The Craft Room is a working Atelier, and damages like scratches on the table or glue and paint spills are completely normal. However, the Craft Room does have equipment that is difficult or costly to replace, and we also rent our space and need to take care of it, so we do reserve the right to charge you for any significant damages. Obviously we do work hard to try and prevent accidental misuse of our tools during our classes by teaching you the proper way to handle them.
When you register for a class we need your name and email address so we can get in touch with you about the class if we need to. We will not use your information for anything other than this – we will not send you marketing messages or information about other classes nor will we share your data with anyone else. We also need to store this data for tax purposes.