Terms and Conditions

Registration process
After we receive your registration your place is confirmed and we will reserve a place for you at the class.
If you did not pay online at the time of registration, please make the payment within 5 days of receiving the invoice.
If we don’t receive your payment then we will open up the place for another student.
If you have any issues with paying or your payment is delayed then please drop us a message here.

Cancellations and refunds
If you need to cancel a registration a refund will be given up to 1 week before the class date.
After that time we cannot refund your fee because we may not be able to fill your space at late notice – but you can transfer your place to someone else (you need to organise that yourself and let us know). If we do have a waiting list for the class and someone is able to take your place then we will refund you even after 1 week. In some special circumstances we can offer you a credit for another class.
If you register for a class without paying and then change your mind please do let us know so that we can mark your registration as cancelled and open it for another student.
To cancel a class or for further information, contact us here.

Wait listing

If a class is full you will not be able to register for it – but we may be able to put you on a waiting list in case someone drops out – please send us a message to get on a waiting list. We can also put you on a list to inform you when the next date for that class becomes available.

Check the class description to see what materials are provided or if you need to bring something – if you need help with what to buy just drop us an email here.

Children’s classes
We are offering children’s classes at the Craft Room from February 2017, the minimum age depends on the class so please check the details. Parents of younger children must stay with their children during the class – you can either craft with your child or relax in our lounge area. During children’s classes parents remain responsible for their children at all times. Children age 13+ can normally participate in our adult classes – please just ask – we can normally schedule individual classes at school-friendly times.

What to wear?
Some of our classes are messy! Especially things involving glue, pens and dyes. We recommend that you wear something old that you don’t mind getting dirty. If you need any special protective materials e.g. gloves for dying or a face mask for drilling then we will normally provide these – but please read the class instructions for details. The Craft Room is not liable for accidental damage to clothing / bags.